Summary:
The Support Engineer will ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive. By utilizing knowledge of the customer environment, the Support Engineer will deliver timely and high quality incident resolution focusing on root cause analysis, prevention and knowledge transfer.
Requirements:
- Exceptional interpersonal and communication skills in French, German or Italian
- Ability to handle customer situations with empathy and ownership
- Advanced technical and working knowledge of Microsoft Windows/Exchange/SharePoint/Lync Server
- Advanced Networking skills
- Ability to develop comprehensive descriptions of technical issues
- Previous technical support experience or IT support
We offer:
- Full time, permanent contract
- Reimbursement of first coming travel expenses; relocation support and hotel accommodation for first week
- International trainings
If you are ready to take a new challenges, please send us your CV on e-mail marina.vukusic@adecco.hr.
